Hi,
We set up a sync between a custom field (checkbox) in Salesforce and Hubspot to trigger emails when the value is True. The only issue is that we have 55 opportunities in Salesforce that are marked as True but Hubspot is only returning 3 of them. I don’t understand why it cannot detect the rest. There are no errors in the mappings that I can see and validated that all opportunity stages are included. When I pull up the list of Deals in Hubspot and compare with the list in Salesforce, they don’t match because Hubspot doesn’t have all the Deals for some reason.
Thank you for any help you can provide.
Hi @DSargent ,
Without checking the settings, its difficult to diagnose the problem but as you said there is no error in mapping, check if there are any filters or criteria in your HubSpot list or view that could be excluding some of the deals. Even if there are no visible errors in the mappings, there could be sync errors logged in HubSpot. Check the integration settings for any error logs or sync issues. Last resort is disabling the sync, then re-enable it to reset the connection. Before that, you can try connecting with HubSpot help as they have access to your account, they might be able to provide a solution.
Hope this helps!
Thanks