It would be super cool to (if enabled) show which chat agents are online and available for conversation (expose this to users coming in for support through the chat widget).
Hi @JPitcher,
Agreed. Other users have requested this already from the product team: https://community.hubspot.com/t5/HubSpot-Ideas/See-user-availability-for-chat/idi-p/214602
The feature is already in beta, by submitting the form linked in that thread, you can request access to the beta.
Best regards!