No Account Error with Login

Academy HubSpot Academy Support
1

Hi there,

I am a Mass Comms Marketing student with the University of Florida.

I have completed sereral HubSpot courses that are required for my degree.

I recently, I received multiplemails alerts that my SEO certificate is expiring soon.

However, when I login, the page says I do not have any accounts.I have reset my password several times with the same result.

I know I have an account because I have completed certificates for class requirements and I am receiving emails that they are expiring soon.

I need acces to renew my certificates but your systemis not allowing my the ooportunity.

I called and spoke with a sales agent that toldme to write this form.

I sincerely hope your team can resolve this issue quickly as my UF graduation dependson it.

Thanks in advance,

2

Hello @AScott4,

Thank you for reaching out to the academy community page! I’m happy to help out with this. I can see that the SEO certification was completed a year ago under your email but when I search for avary.scott@gmail.com I am not finding an active account. Did you happen to delete the account recently?

Thank you!

Anissa