HubSpot Academy Certifications under LinkedIn credentials are going to a dead page

Academy HubSpot Academy Support
1

Hi! I’m was trying to login to my account to access my hubspot academy certifications but it keeps saying I didn’t have an account :thinking:

so I just remade it to see if there was a glitch and to be able to access support

Could you please help me with this?

My hubspot certifications under LinkedIn credentials are going to a dead page when they use to work :grimacing:

2

Hello @Nks,

Inactive accounts will expire after some time. You can request the recovery of such an account here: Recover your inactive HubSpot account

That would be the first step to try and recover your certificates, too.

Generally, old certifications expire after 1-2 years. My recommendation is always to redo the courses and certifications rather than spend hours chasing old ones.

Best regards!

3

Thanks! But they don’t expire until Nov 2026 :pensive_face:

I’ll try the account recovery method!

4

Hi @Nks and welcome, we are so glad to see you here!

Thanks for reaching our to the HubSpot Community and thanks so much for your help @karstenkoehler!

@Nks, were you able to recover your account? If you still need help, can you please DM me and share the email address as well as the name of the certifications that are not working anymore so that I can take a look internally?

Thanks and have a brilliant day!
Bérangère

7

This is useful information. Hopefully the account recovery process restores access to the certificates and fixes the LinkedIn credential links.