Hello, community.
I’m now trying to establish working process, which is
a.) new entry from FORM
b.) populate new ticket
In general, it’s a kind of easy game thanks to Hubspot, simply check the setting box. However, my Hubspot doesn’t show the box to enable new ticket once new form entry.
*as attached.
Highly appreciated your insights to resolve this circumstance.
Thanks,
Hi @克長野KB,
Have you enabled ticket creation in the left sidebar of your form?
Have you successfully connected the form and the setting is missing or is the form not even connected to the inbox?
Best regards
Apprecited for this kind input.
Yes, certainly turn on this “switch”, then you may know I could put the Tickets related elements into the form inut field.
In addtion, the Form itself has already connected with Inbox as a part of “Channel”, and property shows connected with “Tickets Pipeline”, though…
@克長野KB wrote:
shows connected with “Tickets Pipeline”, though…
I’m not sure if your ‘though’ matters here - does this connection look correct or would you expect it to show under a different conversations inbox?
What happens when you submit the form?
@karstenkoehler Please kindly omit the “though”, as it was a kind of “typo”.
Regarding to setting at the form within the “Tickets Properties”, setting shows it’s certainly done.
Thus, wondering if there’s anything I didn’t confirm…
Thanks,
KB
