Need clarification regarding user provisioning

Develop, Build & Integrate APIs & Integrations
1

Hi team,

I have a doubt regarding user provisioning. When I make a call to the GET Users API endpoint to get the details of a single user, I am getting the response with first name, last name, email, role details, team details and if he/she is a superadmin or not.
Response json:
{
“firstName”: “string”,
“lastName”: “string”,
“primaryTeamId”: “101”,
“roleIds”: [
“string”
],
“sendWelcomeEmail”: true,
“roleId”: “100”,
“secondaryTeamIds”: [
“102”
],
“id”: “123”,
“superAdmin”: false,
“email”: “newUser@email.com”
}
But in this response, there is no key present to identity if this user is active or inactive in Hubspot. Also, there is no API that supports to activate/deactivate the user from the IDP. Also, I noticed that it is possible to deactivate the user only from the Hubspot side alone but this user will still be active in the IDP side which leads to consistency.
My questions:
1. Why there is no API supported that allows the IDP to change the status of a user(active/inactive) while Hubspot allows to change the status from Hubspot side alone?
2. Why the status of a user is not sent in the GET user response as I explained above?
Can you kindly explain the scenario and provide clarifications to my above questions?
Looking forward to your response.
Thanks and Regards,
Shrihari.

2

Hi, @Shrihari :waving_hand: Thank you for reaching out with your feedback.

I understand how valuable it would be to have information about a user’s active or inactive status directly through our API endpoints. However, HubSpot does not typically disclose the specific reasons behind the design of our API data availability. The teams responsible for our API’s development and maintenance don’t participate directly in these forums, as our community is designed more for peer-to-peer support and discussion.

That being said, I truly appreciate your input and recognize the importance of your request. Here’s what you can do to ensure your voice is heard:

  • Share Your Idea: Consider posting your suggestion in the Ideas forum. This platform is a direct channel for user feedback
  • Contact Your CSM: If you haven’t already, please discuss this issue with your Customer Success Manager (CSM) or the CSM team. Labeling it as a “roadblock” could help prioritize attention to your concern

I understand this might not be the resolution you were hoping for, but I believe it’s important to set realistic expectations regarding responses from HubSpot staff in our community forums.

Best,

Jaycee