My Certifications should show my full name. but it only shows my name as “word n/a” so i changed my name on my profile but i need it to reflect on my certifications too.
Hey @Aword25, Happy Wednesday!
Thanks for asking the HubSpot Community regarding the name on your certificate.
I can see your full name correctly in the settings, thanks for updating it there!
Could you please try in an incognito window to see if it helps?
Here is a topic that can also help: How do I fix name or email issues on HubSpot Academy certificates?
If it’s still not updating, please share the name of the certification and a screenshot of what you are seeing on the certification so we can investigate.
Thanks and looking forward to hearing from you @Aword25!
Bérangère
Hi @Aword25 and thanks for getting back to us!
Thanks so much for sharing the screenshots, that’s really helpful!
In your settings, I can see the name correctly. Is the “Word n/a” when looking with an incognito window, please?
Regarding the error you are seeing, let me check internally and I’ll get back to you as soon as possible.
Thanks for your patience!
Bérangère
- For information, I’ll be out of the office on Monday 19th of October -
Hi @Aword25, to get back to you on this, it should now be fixed.
Can you please try in an incognito window and let me know if that works now?
Thanks so much,
Bérangère
It’s fixed. thanks
Glad to hear it’s fixed, @Aword25! Thanks for the update 
Have a lovely day and looking forward to seeing you around the Community!
Bérangère