Hello!
I waited quite a lot of time to renew my certification, and after some attempts I managed to pass the exam, but the certification did not update. What can I do in this situation?
Here are a few guidelines on getting your certification updated in HubSpot if it did not mechanically update after passing the examination:
1. Double test which you really exceeded the certification examination and feature the passing rating/certificates. Sometimes there may be delays or troubles with the exam company sending the pass status to HubSpot.
2. Make sure you took the reliable certification examination by considering one of HubSpot’s authorized exam carriers. If you took an exercise exam or unofficial exam, it may not sync along with your HubSpot profile.
3. Check that your HubSpot and examination provider money owed are properly connected to the usage of the equal e-mail address. The debts need to fit for the reputation to be routinely updated.
4. Contact HubSpot for help and explain the state of affairs. They can check out your examination reputation and manually replace your certification in HubSpot if needed. Provide any details like examination date, company, and so forth.
Hope this will help!
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Thanks for posting here, @AC9!
If the initial expiration date of your certificate is still in the future, it will wait until the expiration date is passed to update to the new date. I hope this helps to clarify things!
Take care,
Nicole
Community Helper & Sr Support Specialist
Our community moderators may not be timely in every response. Here’s how to reach out to HubSpot Support with any questions related to challenges within your HubSpot account, including the Academy.