Exam retaken to stay certified. Perfect score… but no new certificate with new dates. How to resolve this?
I redid another exam a few day sago, and that cert was issued instantly, so I wondered what went wrong here?
Thank you for your help, @APernell
Hello @AVANDORST
Thank you for reaching out to HubSpot Support! I’m happy to help out with this. It looks like your old certificate expires August 9th you should see the updated version after that date. I also regenerated your certificate as well!
Thank you!
Anissa
Hi Anissa. All sorted now. Thank you!
Hi Anissa,
My cert is not updating took the test today and past so I could renew my
Service Hub Software Certified certificate. still is reflecting old vale of expiring September 30 2022. I just took the retake today September 1 2022 to ensure it didn’t expire. the cert should now relfect an expiration of sometime 2023. Please fix. Thanks.
Jonathan Metzler
Hello @JMetzler ,
Thank you for reaching out to the academy community page! I’m happy to help out with this. You will need to complete the practical exercises Create a snippet, Create a customer feedback survey and Create a knowledge base article, to get the certificate to show the updated date first.
Thank you!
Anissa
Okay, that is odd since I did all that the first time, I thought in order to renew your cert you simply had to retake the quiz.
Hi @APernell ! This happened to me today: I retook the Content Marketing certification, and it’s only showing me a certificate for the one that expired in May. What can I do?
Hi Avandorst,
My cert is not updating took the test today and past so I could renew my
Service Hub Software Certified certificate. still is reflecting old vale of expiring September 30 2022. I just took the retake today September 1 2022 to ensure it didn’t expire. the cert should now relfect an expiration of sometime 2023. Please fix. Thanks.
Jonathan Metzler
