Hello,
I recently re-took my Service Hub Certification exam, and passed. However, my certification still shows the old dates. Likewise, the course says I failed the exam…even though I scored a 59/60. I have the email confirmation to prove I passed. Can I please get this updated?
Thank you!
Thanks for posting here, @JMicucci! I see that you passed the exam, but you still need to complete the following two exercises:
-Create a customer feedback survey
-Create a knowledge base article
Hope this helps, but let me know if you have any questions.
Take care,
Nicole
Community Helper & Sr Support Specialist
Our community moderators may not be timely in every response. Here’s how to reach out to HubSpot Support with any questions related to challenges within your HubSpot account, including the Academy.
Thanks Nicole! I didn’t realize I needed to re-do those exercises as well. They have now been completed!