my account keeps getting deleted

Marketing & Content Email Marketing Tool
1

My account keeps getting deleted and i dont receive any notification or email so i don’t know what I’m doing wrong.

I’ve created at least 4 accounts now and it keeps getting deleted after i send 1 test campaign email to my personal email.

Here are my steps i’ve done repeatedly since my account keeps getting deleted.

- import my personal contacts

- create a email campaign

- send 1 test email to myself

- it will process then go to review, and a few hours later my account will get deleted completely

- THEN if i try to log back into the account it will ask me to setup my account as if it was a brand new user signing up. It will ask me all the setup questions, finalize my account, and give me a tour as if I haven’t used Hubspot.

Please advise

2

Hey @Broken224 are you seeing any warnings to your email or spam folder to say there’s a deletion?

If you go back into the account and exit out of the walkthrough do you still see your contacts in here?

Is your portal ID changing? You should be able to see your portal ID by clicking on your profile picture in the top right here:

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If this number is always the same, it means your account isn’t being deleted and it’s the same account. If it’s different it does mean it’s a different account. My only thoery here is that you may not be finishing or dismissing the walkthrough so you’re constantly being thrown into the new user onboarding flow.

3

Portal ID is changing. After my account gets deleted, when i try to log in it takes me to the Setup a new Hubspot Portal screen which forces me to create a new account using my exisiting email user name (https://app.hubspot.com/signup-hubspot).
I dont see any warnings in my spam or inbox. It seems to happen after I send a test campaign email to myself. The email goes from automated processing to needing a person to review my email and then my account gets deleted. There is nothing suspecious about my email. I am trying to draft an email to market my other services available. I do include my mobile number in my signature not sure if that would be suspicious or sensible material.