Hi,
STILL, not heard from anyone at Hubspot! I asked for help last Wednesday 
I was set up with a Hubspot account under one domain (CB) to see if Hubspot (HS) would be a good fit. We liked it and decided to move forward, but with our other business (BL), I did ask if that was ok to change from CB to BL and was told, yes it was fine.
So I simply changed the profile and emails etc inside the CB account to BL relevant emails etc.
Now, spent over 5 hours with various HS reps, trying to make sure the emails work properly in CB account but they did not.
I was told by one rep, I have to set up a new HS account specific for the BL business, but use my personal gmail as login and ensure the new domain is correctly put as BL during account creation. I did this.
In this new BL HS account, I still can not see any email conversations in HS even though my BL email is enabled (same email as the one used in my CB account - hence the conflict??).
As I could not see my emails in the new BL account, I thought I could then simply delete my 1st CB HS account and then safely use the BL email etc in my new BL account. NO, I could not. User already exists!!! I should have deleted the users first prior to deleting the account, NEVER had that before when deleting an account all info gets deleted, but not with HS.
I have now spoken with at least a handful of sales reps, and have been waiting to either get:
1. Deletion of ALL 4 users in the CB account number 8217677 (the deleted one), so I can use those email addresses in my newly set up BL account number 8302860.
OR
2. Reinstate the CB account number 8217677 so I can delete the users myself.
But I really just need them permanently deleted so I can work with my new account, without having to wait 60 days in case I change my mind!
Thanks in advance