Hi HubSpot Community,
My name is Joe, I’m the Ideas Forum Manager. I wanted to provide a quick update on this idea.
The ability to set up multiple support forms is currently available in HubSpot. Go to Marketing → Lead Capture --> Forms. You can either select a “Support Form” template or create your own form from scratch, where you can add your ticket properties directly to the form. You can create multiple support forms and connect them to your conversations inbox.
For more information, you can take a look at this Knowledge Base article: Connect channels to the conversations inbox
Best,
Joe