I have an email coming in from our website logging support requests. so 1 or more support requests from a single contact. I would like to create 1 ‘lead’ for each item in the email. I can control the output of the email codes.
How can i parse the email to create multiple leads?
Hi @Chris_Pink
I think that if the info is in the email body text
you will have to create the different contacts manually first,
then the lead creation could be automated depending for example on Lifecycle stage.
You could create lead automatically from emails incoming to Inbox, but again, the lead would be create only for the email sender and not for the information inside the email.
Maybe using AI and some custom actions in you workflows you could get to read and analyze the email content in order to identify more information and create new contacts/leads, but this has to be custom created and tested.
hope this helps
The contact information is the same. It’s multiple tickets that I need to create.
Apologies, I used ‘Leads’ in my topic title and body, I should have written ‘Tickets’