Hello,
Months ago, I attempted to connect Meta Business Suite with Hubspot, so I could verify my domain and install a pixel.
The connection was aborted midway, because Hubspot wanted full permissions to my Meta ad account (and I didn’t want to grant it).
Back then, I removed the connection on the Meta side, and Hubspot Marketing > ads no longer shows an account midway through connecting, however, when I tried to verify my domain with Meta today (went the DNS route), it shows “Verification failed: The domain has already been verified by another business.”
My best guess is that my aborted connection is still somewhere in the backend of Hubspot, and I need it to be released. How do I do that?
Thank you for your help.
Hi @Titania313,
Welcome to the Community and thanks for posting here! 
Based on a quick google search it appears the error generally points to the domain being claimed in a different Meta Business portfolio, so it’s worth checking on the Meta side as well.
With that in mind, I might suggest checking with Meta Support first. Also tagging in some folks from the community to see if they’ve come across this before.
Hey @rebeccatravels, @CHawkins, @val_kouba – do you have any other troubleshooting suggestions for @Titania313 on this?
Thanks!
Sam, Community Manager
I already checked the Meta side of things, and I only have one business portfolio
Hey @stassey, i think i can help here…
Hi @Titania313, what @stassey suggested, Thanks for checking on.. now that helps narrow it down. If you only have one portfolio and the domain isn’t listed under Brand safety and suitability > Domains there, then it was verified by a portfolio you’re not a member of. Meta won’t show you that portfolio, which is why it seems invisible. Your HubSpot connection only touched your ad account, so it isn’t holding the domain. Look at your DNS TXT records for an older facebook-domain-verification code that isn’t yours. If there is one, someone verified the domain before you, usually a web developer, an agency, or a previous owner of the domain. If you know who that might be, ask them to remove the domain from their portfolio and you’ll be able to verify it right away. If you can’t find out who it is, contact Meta Business Support. Tell them you own the domain and show them your DNS TXT record as proof, then ask them to release it from the other portfolio. Only Meta can do that, and the proof usually speeds things up.
Hope it helps!