A specific problem with connecting a domain

Smart CRM & Sales Hub Account & Settings
1

Hello all you HubSpoters of the world! :slightly_smiling_face:

I have specific issue in connecting a domain to HS and I really need to finish this project asap, so I would very much appreciate your help.

I tried creating a HS profile for a client and I connected the domain at first, but when I tried to verify the information of the profile, after a review HS told me that the account will have restricted access to HS features because it has not passed the validation test… After that I have deleted the profile and created a new one and this new profile got validated yesterday… but now since I’ve already connected the domain on a previous profile, even though I have deleted that profile and created a new one, the domain stays ‘‘locked’’ and I can not connect it to the new profile.

TheBlacksmith88_0-1706051135464.png
TheBlacksmith88_0-1706051135464.png273×186 9.84 KB

Is there any chance anyone can help me solve this (since the client is currently using the free version of HS, the only info I got from support is to seek help on HS knowledge base and Community page)?

Thank you very much in advance!

Stefan

2

Hi @TheBlacksmith88 - I’m sorry this happened, for future reference it’s important to disconnect the domain before deleting the account.

Perhaps @DianaGomez can point us in the right direction since HubSpot Support sent you here - I don’t believe there is any guidance we can provide in the community that will fix the issue, it would require someone from technical support to remove the domain connection to make it available again.

3

Hello Jennifer,

Thanks for the reply.

I was afraid that you will say something like this. :unamused_face:

So… how to fix this problem without paying for a package which contains the option to chat/email with customer support…? :sweat_smile:

Cheers,

Stefan

4

You’re welcome @TheBlacksmith88 - let’s see if @DianaGomez, @PamCotton or @BérangèreL can help. They’re community managers who work for HubSpot and can provide the appropriate next steps.

5

Hi @TheBlacksmith88 and @Jnix284, happy Monday :slightly_smiling_face:

Thanks for the tag, @Jnix284!

@TheBlacksmith88, could you send me your new and old Hub ID via direct message? I’d like to check if we can remove the domain so you can use it with your new account.

Thanks so much!

Diana