Lost all my contacts

Smart CRM & Sales Hub CRM
1

Hi, without doing anything I recently lost all my contact (after an hubspot update I guess). Can anybody help?

2

Hi @ernceccodortona,

I am not aware of HubSpot deleting contacts autonomously, not generally and not during product updates either.

Can you confirm a few things?

  • Are you a super admin? If not, could someone have restricted your permissions? (You can easily check by manually creating a contact who you know existed before. When you fill in the email address, HubSpot would not allow two contacts with the same email address and show an error message about that.)
  • Are there other users in your portal who might’ve deleted contacts? Restore deleted records
  • Are you still able to access the rest of your portal?

Best regards!