Currently importing a URL into the Customer Agent knowledge source is pulling data from our other sales sites that are on a different subdomain than our external help desk - which is scewing the data tha the bot has to work with, resulting in confused customers.
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Limit Customer Agent responses to only supplied knowledge sources | 0 | 148 | October 6, 2025 | |
| Ability to restrict/route Customer Agent knowledge sources by Pipeline or Property | 1 | 108 | July 13, 2026 | |
| Allow sources report to filter by more than the primary domain | 10 | 5691 | December 16, 2021 | |
| Expand Customer Agent AI resources | 1 | 660 | February 26, 2025 | |
| To be able to connect a secondary domain to Knowledge | 1 | 736 | June 3, 2025 |