Hi, I’m new here and am looking for some help please…!!!
I am a new user to Hubspot and as such am just using the Free account at the moment which limits me to 1,000 contacts, which is more than enough for what I do right now. The problem is that I am running an email marketing campaign through Lemlist and upon noticing the Hubspot integration, I clicked on it. As there is more than 1,000 contacts in my Lemlist campaign as soon as the campaign started, I hit my Hubspot ceiling! I only need to have leads go into my Hubspot when a lead responds to my email campaign, not before. My challenge is removing the Lemlist leads that are already there and replace them with just those that have replied to my emails? Hope that makes sense and I look forward to any replies! Thanks, Adam
Hey @ACotton0 - thanks for posting in the Community!
Because Lemlist appears to be a third-party integration, we may be limited in how we can set up for your use case within HubSpot specifically. My best recommendation would be to reach out to Lemlist’s support directly to see what may be possible!
With that said, I’d like to tag in some integration experts to see if they have any insight that can help in the meantime! @karstenkoehler, @TomM2, and @Bryantworks - any thoughts for @ACotton0 here?
Shane, Senior Community Moderator
Based on the lemlist documentation, it does not appear that they have a limit in their integration to only sync certain contacts ( How to configure the HubSpot integration in lemlist | lemlist Help Center ). This is something you need to discuss with this vendor as this is a common integration feature that exists with many other integrations.
Also it’s worth noting that Hubspot’s free plan is really for testing which is why the limit has continued to be lowered year after year. There are very strict rules that apply to those accounts that do not apply to any of the paid plans that can result in permanent account bans.
If you were to move to Hubspot’s Starter plan, you would chnage from total Contacts to the marketing contacts payment structure. In this structure you could mark your lemlist contacts who have not met your criteria as non-marketing contacts. They would then be allowed to sync with your database and once they meet your criteria, they could be converted into marketing contacts that are billable. However, one caution with this plan is that you would not have access to workflows so you would need to maintain this manually until you could move to a Pro plan or higher at Hubspot to have access to workflows.