Last Activity Date

Smart CRM & Sales Hub CRM
1

I am having an issue with “last activity date”.

I am seeing that for many contacts/companies the “last activity date” is not updating when an e-mail is sent through outlook.

For example, ABC Company has Jane Doe associated. When I email Jane, the “last activity date” is not updating for ABC company. It is also not showing in the e-mails tab.

  • Yes contact is associated with company.
  • Yes outlook 365 is showing as enabled.
  • Yes log-email is selected.

Why is it not updating “last activity date” when an e-mail is sent or received?

Thanks for your help!

2

Hello @LSchuh happy Friday!

I just wanted to confirm that our definition of “last activity date” is aligned. The definition from our knowledge base is “the last date and time a note, call, tracked sales email, meeting, task, or chat was logged on the contact’s record. This is set automatically by HubSpot based on the most recent date/time set for an activity. For example, if a user logs a call and indicates that it occurred the day before, the Last activity date property will show yesterday’s date.” That being said, would you be able to confirm that the email logged in the company record under “email” is in fact a tracked sales email? Thank you,

Pam

3

So, I understand correctly, just having the message setting set to ‘Logged’ is not enough to update “last activity date”. I must select “track email opens”?
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Thanks!