Last Activity Date not updating

CRM & Sales Sales Email
1

I created a contact list, which includes emails. I sent an email from the list, and the first one I sent updated the Last Activity Date, but after that none of them update that field. I don’t know what I might have done to make that happen. I have tried various ways of choosing an email from my list but it never updates the last activity. How can I get the Last Activity Date to update every time I sent an email?

Thanks.

2

Hi @BElmore

Last Activity Date stores the date of the last note, call, sales email, meeting, task, or chat, but typically marketing emails are sent to lists - can you confirm which type of email you sent?

If you sent a marketing email, it would update the Last marketing email send date property instead.

Hope this helps?

3

Thanks Phil. I am sending mail from the contact list, just clicking the email from the list of contacts, or selecting a contact and clicking the email from there.

4

Hi @BElmore

Interesting - I feel like this should be working.

Clicking an email address in the contacts view may be opening an email in your email client? I presume you’ve connected your inbox and are clicking the option in the HubSpot Sales plugin to log the email?

Same actually if you click the email address in the contact record view.

If you click Emails in the timeline menu and then create email, you can send an email from with HubSpot (if your inbox is connected) which would definitely be tracked and should update the last activity date.

Let me know if this helps you get to the bottom of it.