Please I tried to take my exams onthe digital advertsing certification course but each time I click on “start exam”, I get a message that I failed with a score of 0/60 when the exam questions did not open in the first place.
Why is this so?
Kindly addresss this for me, this issue is getting frustrating.
Thank you
Hi @DAwotwe
Thank you for reaching out to the Community!
Is this the course you’re trying to complete? I just did some testing on my end and I’m not able to reproduce the issue.
I’m suspecting that this could be a browser or a device issue. Can you please try to access the exam in a different browser in a desktop environment, preferably Chrome? If you’re already using Google Chrome, please clear your cache & cookies and try again. Please also check our mobile Academy app to see if you encounter the same problem there. I hope this helps!
Cheers
Mia, Community Team
I am facing the same issue, I am using chrome and I cleared the cache but it’s still not solved. I can’t attempt the exam.