I need to regain access to an account
The super admin is refusing to grant access to another, Im the owner of the company and sole administrator with notary powers to reclaim te ownership of te account, hubspot dont bring any tool to support users on that, actually the account is free and I want to become starter after the change of superadmin.
Hi @JCastro52,
HubSpot has no self-serve tool to remove or replace a Super Admin. This is by design, only an existing Super Admin can promote or demote other Super Admins.
Your only solution is to contact HubSpot Support directly, not the Community. You can go to help.hubspot.com and open a ticket. State clearly that you are the legal owner of the company, provide proof/documentation
One workaround if the account email domain is yours: contact your domain/email admin, regain control of that inbox, then use “Forgot password” to reset the Super Admin’s login.
Thanks! but it looks like that option of to send an email and get a ticket is not available for free licences, the problem is that I need to change super admin first to buy the licence, but Im exploring the workaround option
Hello guys, update: The solution was to aquire a single licence that I self asigned, then with that I had access to the email support, there they asked me to send proofs of the ownership of the domain and to include a txt code in the configuration of my webpage (my IT partners helped me with that) and after a few days, the hubspot´s IT team changed my role as a superadmin. Thanks to the hubspot´s support team (MarioSerrano) who attended me (even in saturday evening) and helped me to create the ticket and follow up to it. And thank you guys to take a little time trying to help me.