Issue with removing template

[Colesy]

Hi,

Our package was recently downgraded, and I am trying to remove these two templates, they are part of a sequence and we no longer have access to sequences, clicking the link that comes up, prompts me to start the trial.

Let me know if there is a workaround without starting the trial.

Thanks

[BukunmiOdetayo]

Hello @Colesy,

The templates are a part of the Hubspot free plan, although you can only use them for one-to-one emails now that you no longer have access to sequences. Since your sequences are no longer active/accessible by you, all the templates that you have used for the sequences will have been automatically removed from the sequences. So, these two templates will just lie in your hubspot for other use.

My question for you is why must you remove these two templates? That you no longer have access to sequences does not mean you cannot use them for the one-to-one marketing emails that you can access from a contact view. (see below)

However, if you really need to delete these templates, hover over them one by one (don’t select the checkboxes), click the action dropdown, and select delete. (see below)

Let me know if this helps.

[Colesy]

Hi,

Thanks for the response, it can’t be deleted in this way.

[BukunmiOdetayo]

Can you book a call with me and share your screen? I’ll show you how to do it!