Not able to delete templates

CRM & Sales Sales Hub Tools
1

Hi,

I stopped my sales starter plan and now I want to delete some of my templates which were in the sequences. I’m not able to delete them as the error I’m getting is that I need to delete the templates from the Sequence first, which I no longer have access.

Please help me out.

2

Hi @AbhinavRana,

If you can provide your portal ID and confirm you give permission for your sequences to be permanently deleted, I can begin this process on my end.

Thank you,

Jenny

3

4474752. I give permission to delete my sequence.

4

Hi @AbhinavRana,

Thank you! I have put through the request and will let you know when I have an update.

Best,
Jenny

5

Hi @AbhinavRana,

Your request has been completed.

Thank you,

Jenny

6

Hello, I am having the same challenge. Would you be able to delete the sequence “Prospecting” from my account (HubID, 5899928).

Thank you.

7

Hi @benjones,

This process involves deleting all sequences. Additionally, as you do have a subscription that includes 1000 sequences you should not need to have any sequences deleted in order to access your templates.

If you are looking for further assistance, I would recommend connecting with HubSpot technical support.

Thank you,
Jenny

8

I am having the same problem and I also give permission to delete sequences

2394606

9

Hi @MyTutorCalgary,

Your sequence has been deleted, which will enable you to delete your templates.

Thank you,

Jenny

10

I have the same issue, could you help me to delete templates that where used in the sequence?

Account

6280598

11

Hi @rolandopf,

Thank you! I have put through the request and will let you know when I have an update.

Take care!

Jess

12

Hi @rolandopf,

Thanks for your patience.

We’re able to delete sequences, but not templates, as users should always have some sort of access to their templates and be able to delete those themselves. If you would like us to delete the sequences, then we’d need explicit permission for the sequences - not the templates.

Could you please confirm that?
Thanks!

Jess

13

Please delete my sequence,

Regards

14

Hi @rolandopf,

I have put through the request and will let you know when I have an update.

Take care!

Jess

15

Hi @rolandopf,

Your sequence has been deleted, which will enable you to delete your templates.

Take care!

Jess

16

Can I also get my templates removed? I’m not able to create new ones because I’ve met my limit of 5. Those are several years old, so I’d like to start with new templates and remove all the old ones.

17

Hey @getskitickets

could you please advise which templated you need to get deleted?

Thanks

Sharon

18

I would like to have all templates deleted.

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19

Thank you @getskitickets I’ve requested this for you, as soon as I have an update I’ll get back to you!

Sharon

20

Hi all,

I have the same issue. How the support asked me to post my issue here in order to get help. My ID is 3039866.

Thanks in advance.

Joël