Hello,
I am having trouble resuming my certification exercise. When trying to restart the practical exercise, I get the following warning:
“We couldn’t restart your practical exercise. Please try again. If the problem persists, contact us.”
I have already tried using different browsers, incognito mode, and clearing my browser’s history and cache, and consulting the AI chat assistant, but nothing worked.
Could you please assist me in restarting or resetting the exercise?
Thank you,
Satrio
Hi @SUntoro,
Thank you for posting to the Community!
Can you please specify which practical exercise you are trying to complete? If you can provide any screenshots, these are helpful when troubleshooting!
Cassie, Community Manager
here the screenshot, please check
practical exercise:
Integrating With HubSpot I: Foundations
thank you
@SUntoro Thank you for this! I just reset the exercise. Do you mind trying it again in a chrome web page?
Thank you!
The Academy team
not yet, still the same, already test on incognito and clear browser history chrome
Thank you
@SUntoro Can you share a Har File of when you get this error?
It just the same, I’ve already try on incognito and google chrome
Thank you
