Unable to start Practical exercise video marketing with HubSpot

[hsnzadeh]

Hello,
I am completing the Video Marketing with HubSpot certification for a college assignment.

When I click Start exercise, I receive the error:
“We couldn’t start your practical exercise. Please try again. If the problem persists, contact us.”

I have already tried Chrome, Chrome Incognito, and Microsoft Edge, but the same error continues.

I need the certificate for my college assignment, so this issue is preventing me from completing the certification. Could the Academy team please check my practical exercise / Practice Mode environment?

Thank you.

[stassey]

Hey @hsnzadeh,

Thanks for flagging this. We’ve seen several reports of Academy certifications not loading, and we’re looking into it with the team now. We’ll update this thread as soon as we hear back!

Thanks for your patience on this!

Sam, Community Manager

[stassey]

Hey @hsnzadeh,

Thanks for your patience while we looked into this! Our team has deployed a fix, and we’re seeing it resolve the issue for other users. Could you please give it another try and let us know if you still run into any trouble?

Thanks you!

Sam, Community Manager