Issue: Missing Call Log Stamps & "Created By" Data in RingCentral for Reporting

Apps Third-Party Apps
1

Hi everyone,

We’ve noticed an issue with the HubSpot-RingCentral integration where call log stamps are missing, impacting reporting accuracy. Additionally, RingCentral does not log who made the call, meaning that when running reports in HubSpot, we have to use “Activity Assigned To” instead of “Created By” as a filter. This can cause discrepancies in reporting and make it harder to track individual rep performance.

Has anyone else experienced this? If so, what workarounds have you found? It would be great if HubSpot and RingCentral could address this for more reliable reporting.

Looking forward to any insights or updates from the community!

Thanks!

2

Hey, @EvieDLC, thank you for posting in our Community!

Since “Created By” data isn’t logged, relying on “Activity Assigned To” is currently the best workaround.

Ensuring reps are correctly assigned to their calls can help maintain reporting accuracy. You might also consider adding custom properties or tags to track rep performance more consistently.

Kindly,

Pam