Log calls based on who makes the call instead of assigning the call to contact owner

HubSpot Ideas
, , , ,
1

Hi,

We encounted a problem when reporting on activity. Currently, we use aircall integration. So whenever a call is created by aircall, the call isthe call is counted for the owner of the contact and not the person who is actually calling.

The response I receive from hubspot support is : At the time there is no way to report who is calling if the call is not manually logged and it is created by an integration.

I also receive advice from support that we have to manually log the call, which makes the operation very time-consuming. Can hubspot improve the integration with aircall so that the call activity reflects the true number of who is actually making the call?

Best,

2

We are experiencing both, Calls made from our support team are sometimes being logged under the contact owner, and sometimes the calls are logged under the support team, if this was 100% either way it wouldn’t be a problem however it is inconsistent, has there been a fix/update on this?