I think the Instagram inbox feature should be activated. I have been using hubspot for many years. I have more than 10 Instagram Accounts and since I cannot see the Inbox of any of them, I have to use an additional software. Please take a look at this topic Dear developers
Status: Idea Submitted
Have you considered using a social media management tool like Hootsuite or Sprout Social?
BTW, it sounds like having the Instagram inbox feature activated would greatly benefit your workflow, especially since you manage multiple Instagram accounts. Using an additional software can be time-consuming and inefficient.
You might want to explore options for instagram crm integration, such as the one offered by Planfix. This integration allows you to manage your Instagram interactions directly within your CRM platform, streamlining your communication and workflow.
Hopefully, developers will take note of this request and consider implementing the Instagram inbox feature.