Hi all ,
I am new on Hubspot and I would like to know similar to what we have for messenger(chat directly) , do we have the same options for Instagram and LinkedIn and if not what are the alternatives .
The goal is whenever a prospect reaches out to us on Instagram or Linkedin , anyone from the team can reply to them directly from the CRM(Hubspot)
Hey @MMohammed78 thank you for posting in our Community!
The Social Inbox feature in HubSpot allows you to monitor your social media accounts, engage with your audience, and track interactions. While you can’t reply directly from the CRM, you can still keep track of conversations and engage promptly. You can also integrate HubSpot with third-party tools.
I hope this information helps,
Pam
Which third party tools?
you can explore some of the tools in the marketplace here
Hi @MMohammed78
as Pam mentions
this feature is not available yet on the CRM.
You can post this in the Ideas forum so that the product team can consider it in future developements.
Hello @MMohammed78,
Good news, there is now a public beta for this under Settings → Product updates → All → Instagram Direct Messaging for Social Inbox:
Instagram Direct Messaging in Social Inbox
What is it?
Social users are now able to manage their Instagram direct messages from a single experience within HubSpot’s Social Reply tab.
Why does it matter?
Businesses need a single location to manage all social interactions & to collaborate across team members. This reduces the stress of jumping across multiple platforms to manage these interactions and increases efficiency in deepening strong and authentic relationships with leads and customers.
How does it work?
You will need to connect or reconnect your Instagram account(s) and approve the required access permissions in order to begin managing Instagram direct messages within HubSpot. You will also need to ensure that "“Allow access to messages” is enabled in the settings for your connected Instagram account. Once this reconnection has been completed, your HubSpot inbox will start to receive new direct messages that are sent to your Instagram account.
Now, when you go to your Social Reply tab, you will see a “Direct messages” folder in your Inbox, which provides a view filtered to just your direct messages (you’ll also see direct messages in the “All activity” folder). From here, you can select a direct message to view in more detail and respond, right from HubSpot.
You can also use the Actions menu on a direct message to create a Contact linked to the social profile that has messaged you, helping you build a more complete CRM to enable lead generation and marketing & sales automations.
Who gets it?
Professional Customer Platform, Enterprise Customer Platform, Marketing Pro, Marketing Enterprise, Marketing+ Pro, Marketing+ Enterprise
Best regards
