Inserting email to start chat flow

Developer Support APIs & Integrations
1

Hi,

We are using Perspective.co for our user onboarding https://onboarding.domainname.com

At the end of the questionaire, we redirect users to a Hubspot live chat on specific page url like https://chat.domainname.com

Hubspot support proposed to add the email variable of each contact in the url in order to have the hubspot script on the chat landing page understand which user and related Hubspot properties can be used to start tbe chatflow. https://chat.domainname.com?email=contact@email.com

For some reason this is not working and Hubspot support advised me to place the issue over here in the community.

Would really appreciate your support and input.

Thanks a million,

Tim

2

Hey, @foodimus :waving_hand: Did support recommend the Tracking Code API? It has a section on Identifying a Visitor. You may want to have your devs look at the documentation for the Visitor Identification API as well.

3

Hi @Jaycee_Lewis Thanks for your input! Support did not recommend that yet so definitely will take a look at it. Keep you posted!