In a huge muddle!

Hi all, I have a marketting campaign just gone live, and I’m having trouble with my email.

Domain on namecheap, nameservers pointed at Fast host.

Email is hosted on Fasthosts webmail. I can send in and out.

Tried to conect email in hubspot following instructions, Keep getting a test email Send fail notice.

{“error_type”:“TEST_EMAIL_FAILED”,“error_message”:“SMTP_MESSAGING: SMTP send failed: javax.mail.SendFailedException: Not connected : Not connected”}

The STMP settings are checked and correct.

I’m stumped and getting desperate! lol

Any ideas?

Thanks in advance

@VRonan to clarify, are you sending a Marketing Email or Sales Email - the thread topic says sales, but your message says marketing, just want to make sure we’re tackling the right issue.

I have absolutely no idea I’m afraid. I’m new to Hubspot and so far I hate it, but my marketing guys say its the best, so I am trying to learn to like it. I’m sure the alternatives would be just as difficult to someone who has never used a CRM before. It’s very complicated and the help is way above my head, and I am not computer illiterate.

I want to have the enquires come in, deal with them, file them in leads, or sales or whatever, maybe send an automatic reply to some. Reply directly to others. Regardless of whether its sales or marketing I need aan email that I can get into Hubspot and send out with that email on it and people can reply to. Does that help? Right now, I can set up forwarding and it works, they come in, but I cant send out from the right address, so I need to connect it, but it’s not playing! I’m also well aware that I do not understand it at all. :sad_but_relieved_face:

Hi @VRonan I’d be happy to jump on a call and help you get it connected properly so you can get oriented to how it should work.

I’ve got a crazy day ahead, but looks like we might be in different time zones anyway so maybe tomorrow would be a better option…

I’m in Central Time US (Texas) and can be available tomorrow around 9 AM CST, would that work for your time zone/working hours?

DM me your availability and email address - I’ll get a calendar invite sent out that works for both of us :slightly_smiling_face:

Thank you so much for your kind offer! I have it sorted, we’re not sure how, I managed to find someone to do exactly that. Whatever we did its working now. Thanks again.

you’re welcome, I’m glad you could get it sorted!