Everything from importing contacts to building email templates and designing our dashboard has been seamless; however, connecting my email to HubSpot to send emails to my contacts isn’t working. I have tried everything. Can anyone help?
This is usually a connected inbox issue, not templates or contacts.
Quick things to check:
1. Go to Settings → General → Email → Connected inboxes and confirm it’s actually connected (not just added).
2. Make sure your inbox email matches the From address you’re using.
3. Check that SMTP/IMAP or Google/Microsoft permissions are fully authorized.
4. If using Gmail/Outlook, reconnect the inbox and approve all permissions.
5. Verify you’re not hitting email sending limits or using a free inbox with restrictions.
If it still fails, disconnect the inbox, clear browser cache, reconnect, and test with a simple plain-text email.