We seem to have a weird phenomenen going on where email images and headers are being “changed” even though noone has updated them.
I have just opened an email now, where the header is entirely different and from a different email campaign all together. The email hasn’t been updated since 6 months ago, and this image wasn’t even created back then.
Any clues?
These are image blocks, not html
Hi @squigglebit
Can you please give some more context for this
Here are a few possible explanations and troubleshooting tips that come to mind.
Image storage issues - Images can sometimes get “stale” in caches and show older versions instead of the current version. Trying to clear caches and CDNs to refresh the image.
Unintentional image replacement - If images have the same name or are stored in adjacent folders, it is possible for someone to accidentally replace the image with the wrong file at some point and view an actual image file attached to each side twice.
Email Rendering Differences - All email clients render slightly different HTML and images. It is possible that the old image will show up for some recipients but not for others depending on how their email client displays the code. Always check email for multiple customers.
Please let me know if this will be of any help.
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Thank you for your reply. To give you some additional context.
I have just gone to edit an email and when I opened the editor the image file is incorrect for the header image. This email was last update 21-06-23, the image shown in the email wasn’t uploaded until this month.
When sending a test email the new image is also shown
If a template exists, you can review the template edits. Even if the email wasn’t edited recently, see if the template itself was updated. Someone could have accidentally changed the header image there which would impact any emails using that template.
We don’t use a template for the email. They are created individually each
time or cloned from an existing one.
I too am having this issue. Not sure what is going on. Looked at the tempate and the image on the template was the wrong one - but when looking at the last edited date - it was the date we created the template. It doesn’t show it was recently updated to have an image swaped.
