I'm having problems when accessing HubSpot Academy

Getting Started
1

Hello,

I’m trying to access HubSpot Academy to learn, but I’m being forced to complete identity verification (ID scan and facial recognition). I am not applying for any enterprise or partner program, only trying to use the platform for training purposes.

I would like to know why this verification is required and if there is any way to access the learning content without submitting personal identification documents.

Thank you in advance for your help.

Andrea

3

Hi @AndreaGM,

This is new to me - could you share a screenshot of the verification interface?

As far as I know, a HubSpot account (like the one you’re using to access the community) should also let you access the HubSpot Academy. How are you signing into HubSpot, via email/password, Google etc?

Age verification laws are spreading but this would be the first time I hear of it in the HubSpot ecosystem.

Best regards

4

Hello,

I’m experiencing the same issue. I’ve already created my HubSpot account and set up my password, but I still can’t access HubSpot Academy because of the identity verification requirement.

I’ve tried several times, but I keep being redirected to the same page.

I simply want to access the free Academy courses to improve my professional skills.

Could you please help me resolve this issue or provide an alternative way to access the courses without submitting a government-issued ID?

Thank you for your assistance.

5

Hey @AndreaGM and everyone,

Thanks for posting here!

Regarding the ID verification this will be required like seen in this similar post here: ID Verification for HubSpot Academy courses

Hope this helps clarify!

Sam, Community Manager