ID Verification for HubSpot Academy courses

Academy HubSpot Academy Support
1

I created a free HubSpot account to take the HubSpot Academy Inbound Sales course. During signup, I was asked to verify my identity through Persona and upload my driver’s licence. I don’t understand why government ID is required to access a free Academy course. Is there an alternative way to verify my account without submitting my driver’s licence?

3

Hi @Haniyeh and welcome, we are so glad to have you here!

Thanks for reaching out to the HubSpot Community!

HubSpot Academy courses are free, but some newly created HubSpot accounts may be selected for an identity or account-security review. This verification is separate from the Inbound Sales course.

Here is an article about it: Automated Account Recovery | Frequently Asked Questions

Let me check internally for you if there are other option and I’ll get back to you either here or via DM when I have an update.

Thanks for your patience,

Have a lovely day!

Bérangère

4

Hi @Haniyeh, getting back to you on this, thanks for your patience!

I can confirm that indeed some new HubSpot users may be asked to complete an identity verification during signup.

This quick step helps support a safer, more secure experience for everyone. If verification is required, you’ll see instructions during the signup process.

At the moment, there is no alternative for verification.

Thanks and enjoy your weekend!

Bérangère

5

Dear Bérangère,

Thank you for getting back to me and for clarifying the verification process.

I understand that identity verification is currently required for some new HubSpot users and that there is no alternative verification method. However, I’m not comfortable sharing a government-issued ID, such as my driver’s licence, for the purpose of accessing a free HubSpot Academy course.

I appreciate your help and clarification. Unfortunately, I will have to reconsider using the platform for the course if providing government identification is the only option.

Thank you again for your time and assistance.

Best regards,
Haniyeh

6

Hi @Haniyeh, thanks for sharing your perspective.

I appreciate you taking the time to explain your concerns around the verification requirement.

I’ve passed your feedback along internally.

Wishing you a lovely day!

Bérangère