Hubspot Generated Time Zones

CRM & Sales Account & Settings
1

How does Hubspot identify the time zones that it puts on contact records? We have several records that show a time zone but we didn’t enter or provide that information. Where is Hubspot getting that information to populate the record? Is there a way to turn it off?

2

Hi @SOblak,

There are two time zone properties:

  • Time zone: the contact’s time zone, set manually by selecting a pre-defined time zone. The property’s options are static and do not update based on daylight savings time. There will be an hour difference for certain time zones from November to March.
  • IP time zone: the timezone reported by the contact’s IP address. This is automatically set by HubSpot and can be used for segmentation and reporting. This property is used to determine the contact’s time zone for the time zone send email feature.

When you look up the change history for time zone, you should see something like this:

karstenkoehler_0-1712895109436.png
karstenkoehler_0-1712895109436.png727×358 36.1 KB

This means that HubSpot is automatically populating both fields. As far as I know, this cannot be turned off.

You can however flag this with HubSpot support if you consider this unexpected behavior or submit a request in the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

Best regards!