HubSpot First Timer: Tips & Tricks

Service Hub Tips, Tricks & Best Practices
1

Hello!

Just recently transferred my company’s HubSpot (more specifically customer service) from Outlook. It’s a very big learning lesson. I just wanted to know if there’s any tips or tricks to using this to its fullest potential!

As of now I have a couple of questions:

We have a 24hr response expectancy, and sometimes it’s on something that doesn’t need a reply. But then the clock says I have for example 2 hours to respond. Is there a way to get rid of them? Or do I have to respond?

Thanks in advance for any advice!

2

Hi @redapples,

Welcome to the HubSpot community!

Could you specify which HubSpot feature you’re referring to / where in HubSpot you are looking at this?

In general however, you would have to align with your manager or the person who set this goal on how to handle messages that don’t require a response.

Best regards!