hallo
I don’t understand why and how these tickets were opened ) i did not).
can you help me understanding how they originated?
thank you
Hi @MVitale2,
Tickets have an “Source” property which you can view by opening the ticket, then clicking View all properties in the left sidebar. What do you see there?
thank you Karsten
it says “email”
maybe my collegue sent an email to a registered contact and thi created an email?
where do I change the settings?
Hi @MVitale2,
This looks like someone has connected a shared team email as a conversations inbox. You can check and disable connected channels here: Set up the conversations inbox
Best regards!