How can it sanitize data, including attachments?

Service Hub Tickets & Conversations
1

We’re having security issues when user open attachments which are injected script and sent from the conversation with BOT, which could be dangerous for our clients’s data, but it seems like you dont have any event ỏ method to help us verify or sanitize data before it is sent to db

2

Hi @TDo7 ,

To sanitize and verify user-uploaded data and attachments, I would recommend implementing a combination of approaches. Starting by using third-party tools for file scanning, such as antivirus software or specialized file sanitization services, to detect and remove malicious scripts. Additionally, by validating file types and sizes before upload, and implement strict access controls to limit who can upload files.

Lastly regularly update your security protocols and educate users about safe file handling practices to further protect client data from potential threats.

If this helps, feel free to mark it as the solution :check_mark:

and give it an upvote :+1:

!