Hi, everyone @hubspot.
I need help to show my ads campaing running in Google Ads.
As you can see below, I have both accounts setup, but just FB is showing results.
I’ve tried so far:
• Change the ads account to expert mode.
• Disconnecting, clearing cache and connecting again.
• Disconecting and incognito mode.
Hi @DnielCoelho,
Thanks for reaching out.
I want to tag in some thought leaders to see if they can assist with this.
Hi @louischausse @JonPayne @ConnorSlivensky @jimbanks, would you be able to share your thoughts?
Thanks,
Jess
Hey,
On this thread (https://community.hubspot.com/t5/Ads/Adwords-not-syncing/td-p/262717#:~:text=To%20resolve%20this%20issue%2C%20ensure,for%20the%20Google%20Ads%20account.&text=To%20resolve%20this%20issue%2C%20use,services%20that%20require%20a%20redirect.) there is a great post which says:
"There are a few different troubleshooting tactics you can consider:
Auto-tracking is turned off: to resolve this issue, turn auto-tracking on for the ad account(s) in your HubSpot ads settings.
Insufficient permissions: if the user who connected an ads account to HubSpot does not have sufficient permissions, HubSpot will not be able to track ads for that account. To resolve this issue, ensure the user in your HubSpot account has the correct permissions for the Google Ads account.
Redirected ad URLs: redirected URLs are not compatible with HubSpot’s ad tracking. URLs that redirect, including those that use link-shortening services (such as bit.ly and hubs.ly) will lose all tracking parameters during the redirect. Click tracking services that require a redirect will also remove HubSpot’s tracking template. To resolve this issue, use the full, final URL for each ad, and don’t use click tracking services that require a redirect.
Overriding customized tracking: in Google Ads, customized tracking parameters on the ad group or ad level will override HubSpot’s tracking template. To resolve this issue, remove any customized tracking on the ad group or ad level in your Google Ads account."
There is also a deeper dive here: Ad tracking in HubSpot
If you have tried the above and it still doesn’t work I’m happy to jump in and help?
