Forms Submission notifications Fail

Smart CRM & Sales Hub Account & Settings
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1

“Send submission notifications to” fails.
I have set the form option to send submission notifications to my account email.

I have checked the spam folder on my Gmail

I have set a “Do not send to spam” filter on my Gmail

I receive other emails from hubspot.com

I have check these settings repeatedly.

I have performed test submissions from forms

- The form data is captured into Hubspot

- The pop-up notification appears in my browser

- No email is received in my Inbox.

This seems to be a persistent problem over the years in HubSpot.
Solutions!

2

Hey @JSCSBC,

Welcome to the Community!

Thanks for reaching out! I was able to look into this on our end and found that the emails sent to your address were bouncing. I’ve gone ahead and unbounced your address. To prevent this moving forward, your IT team can follow can follow the steps in the article I’ve linked below.

This article walks through exactly what needs to be allowlist

Another thing worth checking if this occurs again; is ensuring that Form Submission notifications are toggled in your User settings like seen in the article below

I hope this helps!

Sam, Community Manager

3

Thank you, Sam.

It appears that everything is working. Submissions are triggering a notification email as set up. Thank you for your prompt and effective assistance.

Regards,

James Mireles

@JSCSBC

Houston, TX