We have about 4 people on our team who are set to get email notifications whenever someone fills out a form submission. However, over the past month, none of us have received these emails or in-app notifications.
Things we have tried:
Allowed all HubSpot emails to pass through our IT email security system.
Verified that our names are still on the email recipient list and ensured notifications are enabled in our personal HubSpot settings.
Cleared cache
What else can we try? We have missed some leads due to this error, so we’d like to get it resolved as soon as possible.
I’m having the same issue. I checked with IT, and they said the emails don’t even seem to be hitting our server. I added my email to the safe sender list, ensured it wasn’t on a bounce list in HubSpot, and toggled notifications on and off, but nothing is working. Did you find a way to fix it?
Hey, @KMcKeever One thing you might try is opening a support ticket and asking them to specifically check if that email address shows as globally bounced. There are situations where the global bounce status may not show up in a portal, but support can verify if this is the cause. Or at least rule it out to help with your own internal investigations. — Jaycee
Hey @nwm,
Can you please clarify:
-Is it just you experiencing this issue, or are there multiple users?
In either case, can you please send me a private message with the email address(es) experiencing this issue, as well as the HubID? I’ll be happy to take a look internally for you.
Shane, Senior Community Moderator
One thing you might try is opening a support ticket and asking them to specifically check if that email address shows as globally bounced. There are situations where the global bounce status may not show up in a portal, but support can verify if this is the cause. Or at least rule it out to help with your own internal investigations. — Jaycee