Exactly as the subject implies; for some unknown reason, users who submit any form on almost any of our pages are being subscribed to one of our subscriptions (let’s call it ABC Marketing, that we don’t actually use anywhere).
There’s nothing in Workflows, Form settings, or Page settings that implies submissions should be subscribing the user to our ABC Marketing. Any ideas on what could be going on here? It’s a pretty big problem we need to address ASAP.
Hi @davidjwu92,
In the form settings, a checkbox might look correct but be linked to another subscription type. Could you double check?
To do so, go into the forms editor, click into the notice and consent section and make sure that the “Consent to communicate checkbox” is linked to the right subscription type:
If that doesn’t work, please navigate to a contact record where this is logged incorrectly. Click “View subscriptions” in the left sidebar (section “Communication subscriptions”), switch into the History tab and find the moment in time when the incorrect opt-in was logged. Can you please share a screenshot of what you see?
Best regards
