Form contact name

Marketing & Content Hub Lead Capture Tools
1

Hi there!

I am using a non-hubspot form on my site.

When I go to “Actions > Details”, the name of the contact appears to be the same on all form submisions, taking into account the name of the last form contact name submission. So, for example, If I submitted the form three times with the following names:

1. John

2. Elvis

3. Megan

The contact name is “Megan” for the three of them. Please, see image attached.

Screen Shot 2021-07-13 at 13.16.47.png
Screen Shot 2021-07-13 at 13.16.47.png2616×656 125 KB

2

Hi @bsastre ,

Thank you for your post!

Have you submitted those 3 forms from a same browser? If so, this should be due to the browser cookie.

  1. John submits the form > HubSpot creates John’s contact record
  2. Elvis submits the form from the same browser as John > HubSpot recognizes those submissions come from the same browser, then John’s contact record will be overwritten with Elvis’ information

Knowledge base: Track visitors in HubSpot

  • Since cookies are unique to a browser, if two people share a single computer, their submissions will be associated with the same contact record. This deduplication by cookie ensures that if a contact submits forms on your website using different email addresses, all submissions are associated with a single contact record in HubSpot.

Helpful Community thread: External form overwritting contact properties instead of creating new contact

3

Hi, yes.

All my contact forms have been sumited from the same computer.

Thank you!

4

Glad that we were able to address your concern, thank you for the follow up!