External form overwriting contact properties instead of creating new contactSOLVE
Apr 25, 2020 5:48 PM
I'm evaluating Hubspot CRM and integration with WordPress contact forms under Elementor. From my initial look at Hubspot's functionality, I had thought that if a Contact were being added (like in an import) which shared an email address with an existing contact, the existing contact would be updated, but if a new email address were detected, a new contact would be created.
So in testing a WordPress-based Hubspot-integrated form, I tried posting the form to add a new contact. It works fine the first time, but on each subsequent post from the same browser, instead of creating a new contact, it updates the same existing contact record, even if the email address and domains are totally different. There seems to be an assumption that if two posts come from the same browser, it must be the same person -- which may not be at all the case in the real world and certainly not in testing. Is there an option somewhere that would affect whether new records are created or an existing record always updated in this scenario? I understand that if I dump my browser cache it would probably work more as expected, but real users would not be able to do this.
Thanks for any advice on this.
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