HI there,
Added the tracking code for HS - it is tracking the forms succesfully however the forms are all tracking under the same contact record. WHy does thois happen? There is clearly a first name last name submitted which just gets updated every time someone submits a form.
Hi @AUribe5,
Are you testing the form repeatedly in the same browser without clearing cache / cookies? If so, HubSpot assumes you’re the same person, updating your contact information.
In the Options tab of the forms editor in HubSpot, you need to enable this setting:
If you’re using non-HubSpot forms, this option is not available, see here: https://community.hubspot.com/t5/HubSpot-Ideas/Make-it-possible-to-always-create-contact-for-new-email-address/idi-p/326608
In that case, I’d recommend switching to a HubSpot form.
Best regards
Moderator note: While this solution may not address the original poster’s specific situation, it could be helpful for other community members facing similar challenges.
Hey!
Not all from the same browser, in fact all come from a different browser but are getting submitted via formidable forms (wordpress plugin) - they are being submitted with different email addresses and first/last name.
Every submission comes under the same address even if they are in a different spot - any ideas why this would be the case?
I do see there is no solution but when they all come from the same adddress which is not my case.
This is the form for reference if its helpful in understanding why they all fall under the same contact Premium Home Cleaning Perth - Book Now - Cleaner Co
It’s very customised hence why I believe it cant be done with HubSpot forms - correct me if wrong
