You have a function to follow a ticket. Owners can be ticket followers. You can manually go in and follow a ticket. Yet, I cannot set a workflow to set a follower to be another property?
Do you know how easy it would be to set up better communications if you could utilize the “ticket follower” property that does not exist?
+1 I would like to see the option to add followers (other than myself) for training purposes, and to be able to pull reporting that tells me which agents are following which tickets.
Yes, Please