Field disappeared

Smart CRM & Sales Hub Sales Hub Tools
1

I created a field for my products. It helped me filter contacts by product. Suddenly the field disappeared and I can’t relate contacts to products.

I’m affraid now that a field I create, can suddenly disappear just like that. Or create my product field again and completely waste my time over again. Is there a field back up, or somewhere I can look for that field?

Pretty frustrating…

2

Hi @Albertoa,

I’m sorry to hear that! Hopefully we can find it for you. I’ve never had a field disappear.

My recommendation is:

  1. Go to a contact record
  2. Click “View All Properties”
  3. Search for the property name
    1. I would suggest that you leave the “Hide Blank Properties” unchecked

If it’s not there you may have to talk to someone at HubSpot tech support.

Hope that helps!

3

Hi @Josh, thanks for your support, I did what you suggested. Unfortunately it’s not there, and it’s weird, because everytime I had a new contact I had to relate it to a product, that is, it was a field I used all the time. It’s completely gone.

I have to redo it all, with the risk of that happening again.

Thanks anyway.

4

@Albertoa,

Let’s reach out to a couple of other folks as well, just to be sure we’re not missing something.

@roisinkirby, @edjusten, @Phil_Vallender

Any other insight into this issue?

5

Hi @Albertoa (Thanks for the ping @Josh!)

Using a back end tool, I can see that you had a property entitled Producto that was deleted from your portal onon April 5, 2018 at 12:53 EST. However, I can’t see the circumstances surrounding the deletion, nor can I see the who deleted the property. As a practice, HubSpot doesn’t randomly delete properties, nor does the tool have an automated function that will delete a property. In order to delete a custom created property, a user needs to select the property from the property list, select the delete option, then confirm the deletion via pop-up.

We don’t have the capability to retrieve the property, instead, you will need to re-create it and populate your contacts accordingly.

Thank you,

Ed Justen

6

Thanks @edjusten. It is a mystery to me, but at least I know what happened.

Thanks a lot!